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The Role of Team in Handling Technical Debt

In any software company, there are virtual teams appointed with a focus on particular segments of infrastructure or product, for around one week performance. The size of the team is big enough to assure complete coverage so that none of the problems for the segment or product remains unnoticed and everything is serviced well. The rotation of the number of team specifies the frequency that the particular product will be used for triage. For a complete development every product area needs to be serviced. It makes sure that the high profile segments aren’t spread too thin.

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Every team plays developmental and non-developmental roles:

  • Technical assistance- representing and communicating with the customer, sales engineers and sales team. The consumer’s voice and role gives weight to every problem. How effective an issue is and which customers will be affected by it?
  • Tester- make sure that the quality assurance is better via the triage procedure. How can they take this issue out of the door? Whether they should enhance their automation to catch it and other related issues from changing in the future. Along with it, they also render support the developers to avoid reproduction of such issues
  • Developers- there is a full-fledged team of developers which includes front end, agent, back end and more
  • Prime- in the team of developers, one is designated prime. His role is to handle and evaluate the upcoming problems and tag them for the right team. Along with it, he also manages the daily activities as required.

How you can handle tech debt in a week?

A week doesn’t appear like a lot and surely it isn’t. But, it fine! But as a team you have more time. You’ll be surprised to know what a team can do in a week.

Before the commencement of the week, the Tech Support Representative will evaluate the backlog as marked for the team and hold a first pass at the prioritization. As the day commence the Tester and Developer come in. They assess the backlog’s top and evaluate it, drag items which need to be attended in a week.

Then the team unites together to discuss the first thing on the list. Everyone submits their perspective to the meeting. Here all the clarification of the issue is done and request for more details are submitted like steps to manage, logs, severity, impact and more. Developers start fixing the issue, testers enhance automation and keep on the testing the amendments as and when they are accessible.

By the end of the week, pens down! What is finished is submitted to the master and sent ahead for the next release along with new spec work.

Tuning of the Process

The team needs to ensure that the scope of the team is well-balanced so they aren’t spending much time on the issues which are low on priority and neither overload themselves with the work effort that they can manage. Effort should be laid on the business value areas at the right time. These aspects will lower the responsibility and perhaps enhance the efficacy of the teams. Click here to find out how technical debt can be overcome with the right steps of development team.